Coronavirus (COVID-19) Update

Updated June 1, 2020

Expanded/Modified Hours
We have regular hours at Bayview clinic effective immediately
and regular hours at Yonge St. effective June 15, 2020.

In these unprecedented times, your safety and hearing wellness are top of mind. We are open for business and committed to serving your hearing care needs, with options designed to ensure your health and security.

Increased Precautions

We have protocols and practices in place to protect our team’s and patient’s health and safety including:

• modified reception area
• triaging appointments to determine how to best address a patient’s needs
• altered patient flow to ensure only one patient is seen at the clinic at all times
• use of personal protective equipment by staff and patients
• frequent facility cleaning
• disinfecting touch-points between patient appointments
• social distancing between staff
• frequent hand washing and use of hand sanitizer
• staff will complete health questionnaire and thermal temperature check before opening daily

New Appointment Process
We will only be seeing patients with appointments. All patients will be screened over the telephone before their appointment.

You will be greeted by our client care coordinator who will provide you with instructions from behind a Plexiglas barrier.

Patients will be expected to arrive with a mask on and will be asked to sanitize their hands. Staff will be wearing gloves when handling shared objects and all shared objects will be disinfected before and after use.

Payment for a product or service can be made over the telephone, via e-transfer or in-person, if needed.

We will be slowly reopening our clinic to meet our patient’s hearing needs. We are implementing policies and new services to ensure health, security and access to care. Please call or email to book your appointment.

Thank you for your trust, support and cooperation during this challenging time. Please stay safe, healthy and informed.

For updates on COVID-19 in Toronto:
toronto.ca/home/covid-19

Online COVID Self-Assessment Tool:
ca.thrive.health/covid19/en

We look forward to seeing you soon!

---

Notice to Clients of Global Hearing Aid Clinic Regarding the Novel Coronavirus (COVID-19)

Over the last couple weeks, we’ve done our best to remain open as long as possible by maintaining health and safety policies including scheduling appointments in a manner which maintained self-distancing to ensure our clients and staff were comfortable and safe at all times.

As the situation rapidly evolved and upon the advice of Toronto Public Health, Ontario’s Chief Medical Officer of Health and CASLPO, the College which regulates Audiology practices, we will be temporarily closing all of our offices.

These closures will take effect Friday, March 20th, 2020 and will re-open in the coming weeks when recommended by the health and regulatory bodies.

This means the following Global Hearing Aid Clinic locations will be temporarily closed:

During the temporary closure, should you need assistance please contact us via our website contact form or leave a voice message at either office. We will respond remotely to emails and messages.

Below is a link to the Toronto Public Health updates on the COVID-19 and is updated frequently.
https://www.toronto.ca/community-people/health-wellness-care/diseases-medications-vaccines/coronavirus/

We want to thank you for your understanding and cooperation during this challenging time. Please be safe and healthy and we look forward to seeing you when we re-open.

Regards,

Jeffrey Switzer, M.S.
President
Global Hearing Aid Clinic, Inc.